Can I return or exchange an item I've purchased?
Absolutely. Any item can be returned within 30 days of purchase for a full refund of the item, or an exchange. Note that the shipping fee is not refundable. To process a return or exchange just drop a line to our awesome Customer Service team via the Contact Us form, and they will respond with instructions. Please keep in mind that you must be able to provide us with a tracking number as proof of your return shipment. We are not liable for returns lost in transit.
You may exchange an item within 30 days of receipt. Items are eligible for exchange as long as they are returned to the store within 30 days of purchase, are in original condition with tags still attached, and underwear has been tried on over your own. We will not accept items that are altered in any way (soiled, washed, altered, or damaged), so please use care when trying on garments.
The following items are eligible for return or exchange:
Purchased less than 30 days ago
Have not been WORN, ALTERED OR WASHED
Remains in original packaging with all tags and liners attached
Underwear has been tried on over your own (or with provided "try on panties")
Must not be a FINAL sale item (this does not include special discount codes)
Please feel free to contact us with any questions you may have regarding this policy or for help before making a purchase. We would love to help you with any sizing and style questions to ensure that you love your lovelies!
We ALWAYS want you to be happy.
Standard ground shipping is free on all orders over $75. Unfortunately, we are only shipping in the United States, but with growth we hope to eventually ship internationally. Please feel free to contact us at firstname.lastname@example.org if you are located internationally and with the more inquires we receive, we will certainly consider moving forward shipping to these areas.
Again..if you have any questions PLEASE call or email email@example.com and we will help you!!